Refund & Return Policy

At peanique, we are committed to delivering premium-quality products. Due to the perishable nature of food items, we maintain the following Refund & Return Policy to ensure the safety and satisfaction of our customers.

Returns

For food safety and hygiene reasons, we do not accept returns once products have been delivered.

Please inspect your order immediately upon delivery. If you notice any issues, contact us as soon as possible.

Damaged, Defective, or Incorrect Orders

If you receive any of the following:

  • A damaged product
  • A defective product
  • An incorrect item
  • A product with broken or tampered packaging

Please contact us within 48 hours of receiving your order.

To help us process your request quickly, please provide:

  • Your Order Number
  • Clear photographs of the product and packaging
  • A brief description of the issue

After reviewing your request, we may offer a replacement or refund, depending on the nature of the issue.

Refunds

If your refund request is approved:

  • The refund will be credited to your original payment method.
  • Refunds are typically processed within 5–7 business days.
  • Processing times may vary depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled only before they are processed for dispatch.

Once an order has been packed or shipped, it cannot be cancelled.

If you wish to cancel your order, please contact us as soon as possible.

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

  • Change of mind after purchase
  • Incorrect shipping address provided by the customer
  • Failed delivery due to customer unavailability
  • Natural oil separation in peanut butter (this is normal for products made without palm oil or artificial stabilizers)
  • Minor variations in texture, color, or consistency that naturally occur in our products

Missing Orders

If your order has not been delivered within the estimated delivery timeframe, please contact our customer support team.

We will coordinate with our courier partner to investigate and resolve the issue as quickly as possible.

Contact Us

For any questions regarding refunds, returns, or cancellations, please contact us.

peanique

Address:

  • peanique
  • 33B–33C, Parambayi Complex
  • Parambayi, Mambaram
  • Kannur, Kerala – 670741
  • India

Customer Satisfaction is Our Priority

Every jar of peanique is crafted with care using premium ingredients and packed under strict quality standards. If something isn't right with your order, we'll do our best to resolve it quickly, fairly, and with your satisfaction in mind.